Testimonies
Dr Ivano Tonutti, Former Senior Scientific Officer and Technical Director, Bacardi Group
Among the main benefits we have gained from the ISO 9001, 14001, and 45001 certification processes are:
- Better understanding of customer needs, meeting their requirements, and improving their satisfaction.
- Internal organization: standardization and simplification of processes, clear procedures, and well-defined responsibilities.
- Implementation of a PDCA (Plan-Do-Check-Act) cycle. A culture of continuous improvement that drives the company and its staff to constantly progress.
- Better process control = fewer defects, less waste, fewer customer returns, fewer rework or rejected products = financial savings.
- Increased employee involvement in process improvement and greater motivation thanks to the recognition of their role in quality.
- Use of key performance indicators (KPIs) to manage activities, resulting in improved responsiveness and efficiency in decision-making